1Stop4aGP introduces 360°

Next level, client centred service, offering employees a wraparound health and wellbeing package, which includes our core remote GP service.

No one knows what employees could be dealing with in their personal lives. Sometimes personal factors can affect an employee’s performance at work, as well as their health and wellbeing.

1Stop4aGP introduces 360° - a next level, client centred service, offering employees a wraparound health and wellbeing package, which includes our core remote GP Service.

Currently, only 4-6% of employees use an EAP (Employee Assistance Program), when in reality, the need is far greater with 40% of absences currently due to mental health issues.

1Stop4aGP: 360° is our new health and wellbeing service designed to meet the demands of thousands of employees who are being let down by the limitations of an EAP. It promotes positivity amongst employees and helps to solve absence causing issues creating a more productive workforce.

360° is the real-world ready alternative to the EAP, offering employees personalised, on-demand advice and support from a breadth of expert mental health, financial and legal providers – a package of support, which includes our core remote GP service, unequalled within the employee welfare industry.

By intervening early, we will help to get to the bottom of the issue before it gets too serious.

How does it work?

Employers will be issued with a dedicated phone number and access code for our portal, which is then circulated to your employees giving them access to the service whenever and wherever they need it.

To encourage employee engagement, we will also provide you with a launch pack, explaining key benefits

Employers will also have access to quarterly management information reports (360 service only)

Employees can self-refer themselves into the service by simply using the number provided. Alternatively, managers can refer them.

Complete Care

A new level, client centered service that enables your business to offer employees a 360 health and wellness support service

Reliable Reassurance

You can be reassured that your employees wellbeing is being handled by. market leading organisations

Connected Expertise

A service that works seamlessly with your business, unifying expert support services through one access.

Positive Difference

We make a positive impact on the workplace making a real difference to the wellbeing of employees. We enable people to be the best of their ability. In turn this creates a more positive and productive environment for all.

Individual Solutions

Each employee case is handled on an individual and ongoing basis.

Why choose us?

There might be other EAP Programs on the market, but at 1Stop4aGP, we think our 360° program is a cut above the rest.

Offering a market leading service at a competitive price.

1Stop4aGP: 360°

Access online and telephone GP consultation services, available 24/7.
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Full spectrum of legal advice on all personal issues delivered by highly trained legal professionals.
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Expert debt management service and in work welfare support. Includes evaluation of causes and issues, design payment plan and full representation.
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Carer support advice helpline delivered by fully qualified experts in adult social care.
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Access to specialist counselling, psychological and psychiatric services including diagnosis and treatment.
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Support from a team of case managers who can arrange access to specialist expertise.

— VS —

EAP

Little to no access to GP provision
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Limited legal information delivered in-house to Citizens Advice Bureau standards
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Limited in-house support for debt issues
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Little or no support specifically for those with care responsibilities
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Little to no access to long term specialist support
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Disjointed service connection. Short term limited support often under time and resource pressure

1Stop4aGP: 360°

Integrated Healthcare Support for you and your family.

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1Stop4aGP: 360° - Employee Journey

An employee calls the Remote GP Service to report they are having sleep problems and finding focus at work difficult.
The doctor recognizes from the access code that the employee is signed up to the 360° service and asks further questions to ascertain whether there is additional help required.
With the employee’s consent, anything arising from the consultation is then referred to the main triage centre for further follow up.
Following referral, the triage centre agrees what further support is necessary. A Case Manager (CM) is assigned to manage the overall process.
Employee reports that debt issues and family bereavement have been causing anxiety, contributing to their sleep problems.
CM talks through the issues fully and recommends support via the Counselling Service and Financial Advice. CM will be the main point of contact for the employee throughout.
CM discusses the employee’s issues with both the Counselling Service and Financial Advice Service.
The outcome is that counselling sessions are deemed appropriate to address the bereavement and employee is contacted by the CM to arrange suitable time and location for these sessions to commence. Financial Advice service is also actioned by the CM – who then contacts the employee.
Employee begins counselling, with face-to-face sessions to address their feelings about the bereavement. Counsellor assesses that up to 6 separate sessions may be needed to help the employee. All sessions are covered under the service.
Separately the financial advice service discusses payment plan options with the employee to reduce their debt, communicating on the employee’s behalf with creditors.
CM checks in with all active services working with the employee and carries out a weekly assessment directly with the employee to monitor stress / anxiety levels.
Counselling sessions are concluded, and the employee reports that they are coping much better after the advice and recommendations arising from the sessions.
In respect of the financial issues the employee has established a payment plan with their creditors and is beginning to manage their finances more effectively.
As both issues under management have been resolved the case is signed off and closed by the CM.
CM calls the employee to confirm that their case has now been closed and conducts a final welfare check.
The employee can access the service again at any time, if further issues should arise or they need additional help.